Management of Change Notifications and the generation of Change tickets following established processes & procedures.
Liaising and working with both internal and third party suppliers in order to manage change without impact to service.
Provide Impact analysis for proposed changes through use of available databases, tools & systems.
Investigation into unexpected impact arising from implemented changes.
Identification and Implementation of improvement actions and plans arising from those investigations.
Acting as a point of contact for Service Managers of critical customer.
Complete various reports related to network, service & implementation cases as requested by management team.
Capable of making configuration changes through the use of established Company tools and systems.
Responsible for providing hands on training for new recruits.