Software Developer- Airwatch - J37970

Sampoorna Computer People
  • Bangalore
  • 10-15 lakh
  • 5-8 years
  • Views
  • 26 May 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Subject Matter expert on AirWatch EMM solutions
Expert on AirWatch MAG and Per App VPN
Provide resolution to all escalated issues including incidents reported by our internal users
SLA and KPI compliance
Define Operational Requirements
Dealing with global markets for managing & maintaining the MDM platform
Interaction with the MDM vendor for product upgrades, support & enhancements
Perform MDM platform test cycles and independently manage upgrades and updates to the MDM platform
Works closely with MDM Service Owner & Solution owner and architects to integrate with other solutions
Ensures compliance to standards working with Vodafone Technology architecture and operations support teams
Manages operational performance of support teams and of external suppliers and builds a strong relationship with them
Ability to communicate to global stakeholders and across international and distributed teams and act as role model to the support teams for delivering world class user experience and for taking end-to-end ownership for service quality
Global stakeholders management
Meet SLA expectation for the technology domain
Monitor & resolve the Incidents/Service requests for Mobility infrastructure
Design, draft and implement changes to MDM platform
Ensure documentation for the platform are kept up to date
AirWatch certified Expert
Very good verbal & written English communication skills
Good presentation skills
Ability to adapt to changing needs

Competencies/Skill sets for this job

Mdm Sla Test Cycles Mobility Emm Service Requests

Job Posted By

Account Manager

About Organisation

Sampoorna Computer People