Services Delivery Engineer

i Quest Consultants
  • Pune
  • 12-17 lakh
  • 3-7 years
  • Views
  • 15 May 2017

  • IT/ Information Technology

  • Recruitment/ Staffing
Job Description

Responsible for remote implementation and integration of the NICEplatform.
Work with the project team from the sales to servicestransition through the closure of the project.
Installation and integration of NICE software solutions remotely, while following definedmethodology, processes, system requirements and customer specific needs. Workdirectly with the implementation team to assist with any technical questionsregarding the solution from the kick-off of the project until turnover of thedelivered solution to our support center.
Ensure thatall components of the technical architecture are properly integrated andimplemented.
Communicate and reconcile any design flaws found during the delivery of Nice Solutions.
Assistcustomers and their vendors with configuration requirements for all NiceIntegration points in their environment.
Providetechnical expertise of the entire Nice product suite, implementationmethodology and/ or related technology.
Conduct systemstesting for performance and reliability.
Report issues found during implementation and engage support teams for assistance aswell as escalate to a higher tiers and management as appropriate.
Provide basic application training and support the clients Engineers on the NICE applications as required.
Effectively manage time and maintain regular communication and updates to both customer and management.
Estimated10%-20% travel.
NicePerform certification preferred CCNA andMCSE certifications preferred. HP, Dell,VMWare and Citrix certifications are a plus.
Minimum 3-5years of systems engineering/ technical delivery engineering experience Thoroughunderstanding of hardware, OS, Telephony, SQL and different software
Understanding Delivery working model & terms
Excellent communication and problem solving skills Team Player Proven ability to work in a team environment Ability to communicate with multi-cultural teams in other countries High customer service orientation.
Able to learn and adapt a new technology independently and fast
Able to work in dynamic environments. Works methodologically and follows process. Nice Solutions - Experience with the Installation and Integration of Nice Perform solutions into Customer Environments Servers -Microsoft Server Installation, Configuration and Security. Plug Virtualization solutions SQL -Microsoft SQL Server Installation and Configuration.
Basic scripting Advantage Networking - Network Devices (NICs, Switches, Routers, MPLS) and network Troubleshooting(Sniffers and other Network Testing and Analysis tools

Competencies/Skill sets for this job

Closure Scripting Sales Sql Support Engineering Troubleshooting

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i Quest Consultants