Servicenow Developer

i Quest Consultants
  • Pune
  • 5-8 lakh
  • 3-8 years
  • Views
  • 22 Dec 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Individual contributor with 3+ year experience in ServiceNow and development & administration.
3+ year experience working with or programming in JavaScript
Manages users and groups access rights, business rules, controls and scripting.
Personalize and creates forms and fields, new applications, modules and labels, activates plug-ins, builds reports, gauges and homepages.
Sets up Service Level Agreements (SLAs) and monitors SLA workflows, creates and tracks Service Catalog requests, and items with variables.
Creates, monitors, modifies, and publishes complex Service Catalog workflows with approvals.
Manages users and groups access rights, business rules, controls and scripting.
Conducts ServiceNow testing and UAT signoff for upgrade/change enhancements and from the testing team
Handles incident troubleshooting and resolution for ServiceNow related issues.
Creates reports and provides data analysis to support the program, processes and services.
Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation.
Load, manipulate and maintain data between Service-now and other systems
Performs System and integration testing with sample/live data with Support Services team
Monitor health, usage and overall compliance of the application
Experience implementing systems using the Agile/Scrum methodology.
Strong working knowledge of various Service Now components such as Service Desk, Change Management, Incident Management, Discovery and Service Request Management.
Possess good oral and written communication skills.

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i Quest Consultants