Experience in any two of the following applications are must. Incident, Problem, Change, Asset and Service Catalog Management.
Experience in defining SLA's and OLA's.
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
Functional knowledge on ServiceNow Configuration, Incident, Change, Asset Management and Financial Management applications
Experience in Domain Segregation and MSP implementations is plus
Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow is plus
Experience in custom build integrations with ServiceNow using MID Server, JDBC and ODBC
Experience in Orchestration and Mid Server probes is plus.
Working knowledge of cloud concepts and architecture is plus
ITIL v3 Foundation Certification
Excellent verbal/written communication, problem solving ability, and time management