Service Now Lead-pune-10-14 Yrs

Kelly OCG India
  • Pune
  • Confidential
  • 10-14 years
  • Views
  • 01 Oct 2018

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

Job Title: Service Now Lead Exp: 10-14 Years Job Location: Pune SUMMARY Manage a team of ServiceNow technicians in Pune, India to deliver technical configuration, system administration and business process support. ESSENTIAL FUNCTIONS Leading the team of technicians in efficiently and effectively maintaining the support and development. Provide the point of contact between Pune and US & UK based GBS management team in relation to all aspects of technical teams' delivery and workload.  Work with and lead the technician team to build requested items and tasks using workflows to manage processes and meet business requirements  Ensure the teams' process and system documentation is accurate and up to date Engage in definition and documentation of new system requirements, working with GBS end users around the globe.  REQUIREMENTS ITIL v3 certified 5+ years of experience in ServiceNow Strong ITIL Service Management experience  Relevant IT architecture experience i.e. 1-2 years of experience using JavaScript or HTML, AngularJS, Jelly, Jexcel, Rest, Soap and PowerShell Excellent written and verbal skills. Must be able to communicate well with all areas of the business 2+ years of managing a team of IT Support technicians.

Job Posted By

Resham Nanwani
Talent Sourcing Recruiter

About Organisation

Kelly OCG India