Service Manager or Area Service Manager (field Service Delivery)

HR India Solutions
  • Hubli
  • 10-20 lakh
  • 5-10 years
  • Views
  • 13 Oct 2016

  • Production/ Manufacturing/ Engineering

  • Consumer Durables/ Semi Durables
Job Description

JOB PURPOSE:
To ensure Capacity Planning and Forecasting for the territory
To ensure appropriate ISP network is in place for the territory
To analyse customer satisfaction reports on a monthly basis and provide necessary inputs to various stakeholders.
To ensure Cross Functional Alignment required for Customer Delight Goals
To ensure Material Availability and exposure is managed
To improve productivity continuously while balancing with quality.
To ensure a capable and full capacity ASI team for the territory.

MAIN ACCOUNTABILITIES:
Planning and Building ISP network according to requirement of the territory
o Building ISP capacity and capability
o Creating ROE plans for the ISPs and ensuring profitability is achieved by all ISPs basis inputs provided by the ASIs
o ROE related analysis and specific inputs to ASIs wherever required.
o Recommending ISP expansion / separation related decisions depending on ISP performance and the market needs.
o Identification and selection of new ISPs along with the CSM
o Monitor KPI and SLAs that ISPs have to deliver on. Support ASI in long term problem solving / root cause wherever required.
o Recurring escalation RCA and decisions.
o Market Settlement.
o Material Forecasting monthly


Competencies/Skill sets for this job

Reports Capacity Planning Stakeholders Asis Expansion Quality Slas

Job Posted By

About Organisation

HR India Solutions