Service Manager - IT

HRDEVI ASSOCIATES
  • Mumbai
  • Confidential
  • 3-5 years
  • Views
  • 10 Jul 2018

  • Software Design & Development

  • Recruitment/ Staffing
Job Description

Experience of 3 yrs asSoftware Product / Project ManagementmandatoryLead process of issue identification and resolution- Manage risk tracking processAlign project objectives with company goals, and make sure project team is clear on objectivesExperience in Managing project plans and project schedulesJob DescriptionService Manager is responsible for developing and managing technology projects and their cost, time and scope. Responsibilities include: project plan, communication plan, allocating tasks and setting milestone.Responsibilities- Create & manage project plans- Define project schedules, allocate resources and monitor progress- Align project objectives with company goals, and make sure project team is clear on objectives- Deliver and install technology solutions- Help project team with the design and development tasks- Lead process of issue identification and resolution- Manage risk tracking process- Monitor and manage scope- Manage all documentation- Work multiple projects simultaneously- Foster partnership with customers/ stakeholders/ sponsorsCompetencies- ITIL or ITSM certifications or PMP certifications preferred.- Thrives in collaborative environment- Good communications skills, with customers, team and stakeholders- Business & IT strategy experience- Customer- focused mindset- Knowledge of related software tools.


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HRDEVI ASSOCIATES