Service Management Lead

Sampoorna Computer People
  • Chennai
  • Confidential
  • 10-14 years
  • Views
  • 26 Apr 2018

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

Service Management Lead Key Responsibilities - Manage the onshore Service Management Team Monitor IT Infrastructure hardware, Operating system and application alerts generated by the tools and investigate the fault based on the Knowledge base and documentation and outside the documentation using own knowledge skills as applicable Run pre-defined tasks and ensure the completion Monitor and do the basic troubleshooting of Backup Run and manage scheduled jobs and batch processes Scheduling and implementing patching cycles Website monitoring and IIS troubleshooting Manage advanced Level 1 support for Server, Operating systems and applications as per the skills mentioned Undertake Knowledge transfer from peers or clients during transition Prepare and update Documentation as applicable Manage the work within the agreed KPI/ SLA as applicableQualification & Skills o Mandatory Candidates should have passed qualifying degree examinations and awarded bachelors degree. Preferable in engineering/ technology Candidates should have 3 years of experience in IT infrastructure monitoring Experience in handling Global clients remote support Prepare and Update the knowledge base as applicable Good Knowledge on windows servers, NLB, Cluster, Backup management and Web applications. Excellent verbal and written communication skills in English. Basic knowledge of Microsoft SQL databases Basic knowledge of Print Services, TCP/ IP and Network connectivity. Undertake 24x7 shifts Desired Candidate Profile - Candidate Experience Should Be : 10 To 14 Candidate Degree Should Be : BBA/ BMS, BCA, BCom, BCS, BE-Comp/ IT, BEd, BE-Other, BIS, BIT, BSc-Comp/ IT, BSc-Other, BTech-Comp/ IT, BTech-Other, CS, DE-Other, ICWA

Competencies/Skill sets for this job

Service Management Lead

Job Posted By

Account Manager

About Organisation

Sampoorna Computer People