Service Engineer - Electric Vehicles

PeopleStrong HR Services Pvt. Ltd.
  • Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai
  • Confidential
  • 3-5 years
  • Views
  • 09 Nov 2018

  • Others

  • Automobile/ Auto Components
Job Description

Responsibilities
Key Performance Indicators
1. Contribution to planning to prepare and recommend action plans on vehicle retention and inflow growth design & Plan SLAs between channel partners and fleet customers

2. Key actions and decisions (Long term and Short term)
Inflow increase and Channel Partner satisfaction
Monitor status of pending claims of CP and seek approvals as required on payment release
Implement/ monitor and increase body shop conversions, productivity and new initiations
Execute and monitor of customer connect initiatives with CP
Service Process & Marketing Oversight
Monitor analyse and act on improvement of service parameters.
Follow up with CP to ensure service marketing products targets achievement and distribution of dealer manpower incentive
Service Support Activities Management ( Technical Service Support, Spares & Training)
Contribute for JIR (Joint Investigation Report) for proper feedback to plant and complaint resolution
Coordinate with RPM for parts availability and monitor VOR% at Channel Partners
Check and authorize part failure claims.
Service Activity - Corporate & Fleet customers
Coordinate with various stakeholders on closure of escalated corporate and fleet customer complaints
Monitor availability of SPOCs, exclusive bays, at workshops related to fleet customers
Monitor Key service parameters of 12 fleet cities and suggest action plan with the field team
Key Performance Indicators
1. %increase in customer satisfaction
2. Increased dealer engagement
3. Queries resolved


Job Posted By

Mukesh Choudhary
Senior Recruitment Associate