Service Desk & Helpdesk

  • Rohtak, Gurgaon, Manesar
  • Confidential
  • 1-4 years
  • Views
  • 11 Jul 2019

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

Roles and responsibilities 

Dear candidate,​

We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless​

opportunities to Learn, Earn and Enjoy.​

Interested Candidates can turn up directly at microland premises:-​

Venue:-Ground Floor, #6 & 7, Palm Court, Sector 14 20/4 Sukrali Chowk, Opp. Huda Park, Gurugram, Haryana 122001

Date:-  13-July-2019​

Timing:-10:00 am to 2:00 pm max

Job Role: Service Desk & Helpdesk Engineers

Experience Required :0.6 - 5 year

Job Location:- Gurgaon, Manesar, Rohtak

Single Point Of Contact (SPOC) assistance for End User Support

To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal

Log Tickets in the call-logging tool on behalf of users

Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group

Monitor the service desk tool for open and pending incidents​

Own the incident and provide end to end resolution for the ticket​

Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience​

Experience in the domain of voice technical support/ helpdesk is must​

Knowledge in International service delivery standards such as ITIL, eSCM or CMMi​

Excellent verbal & written communication - Interpersonal skills

Should be able to drive customer experience via HD support

Must be familiar with Microsoft technologies and windows environment

Smartphone/Desktop and Laptop hardware/software troubleshooting.

Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting.

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

About Organisation