Roles and responsibilities
We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless
opportunities to Learn, Earn and Enjoy.
Interested Candidates can turn up directly at microland premises:-
Venue:-Ground Floor, #6 & 7, Palm Court, Sector 14 20/4 Sukrali Chowk, Opp. Huda Park, Gurugram, Haryana 122001
Timing:-10:00 am to 2:00 pm max
Job Role: Service Desk & Helpdesk Engineers
Experience Required :0.6 - 5 year
Job Location:- Gurgaon, Manesar, Rohtak
Single Point Of Contact (SPOC) assistance for End User Support
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal
Log Tickets in the call-logging tool on behalf of users
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Monitor the service desk tool for open and pending incidents
Own the incident and provide end to end resolution for the ticket
Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience
Experience in the domain of voice technical support/ helpdesk is must
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
Excellent verbal & written communication - Interpersonal skills
Should be able to drive customer experience via HD support
Must be familiar with Microsoft technologies and windows environment
Smartphone/Desktop and Laptop hardware/software troubleshooting.
Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting.