Service Desk Manager

eNFLUENCE IT Services Pvt. Ltd
  • Chennai
  • 10-15 lakh
  • 10-12 years
  • Views
  • 07 Jun 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

- Influence with customer regarding operational details and solutions and become a trusted advisor to the customer.
- Very good communication and customer facing skills.
- Be a single point of contact for customer for all Operational Technical requirements.
- Expert in ITIL and ITSM process.
- Good documenting skills with hands on experience on creating the documents which includes but not limited to.. o Operations Guide o Test Plans and Integration Testing Guides o Technical Recovery Procedures
- Expert level Technical Experience on some of the following: o Active Directory o Microsoft Exchange 2010/2013 o Lync 2010/2013 o DFS/File Server o High level knowledge on Citrix XenApp 6.5 and above is desirable.
- Willingness in expanding the breadth of knowledge on multiple technologies as per the Market Needs.
- Drive the team for Continual Improvement Program and apply innovations to reduce the manual efforts in day to day operations.
- Expert in Incident Management, Capacity Management, Problem Management and Change Management process

Competencies/Skill sets for this job

Lync Hands On Problem Management

Job Posted By

Delivery Head

About Organisation

eNFLUENCE IT Services Pvt. Ltd