Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software
a. Hardwares expertise in replacing motherboard, SMPS, RAM, Laptop LCD Screen, Laptop keyboard, Proc coolant, Avaya hard phone config, Video Conferencing equipments Etc
b. Softwares - OS level troubleshooting in Win 7 & Win 10, MS Office 2013 & Above package, Outlook config, Skype For Business, One Drive, Softphone, all windows applications troubleshooting, Windows updates failure troubleshooting, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting,Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wifi Config, Video Conferencing
2. Hands on handling of IT Ticket resolutions on ITIL based framework, Maintaining systems compliance and audits as per COPC and ISO 27001 standards
3. Good knowledge and understanding of Network, Server & Voice infrastructure for Strong Troubleshooting & Problem resolution skills like File Server permission, Ping &Tracert Analysis, End user Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS resolution, IP config troubleshooting etc., Hub room and Data CenterStructuredCabling
4. Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical customers & clients.
5. Customer Interaction, Adhering to SLAs. Identify Improvements & quick resolution on day to day IT Operations
6. Rotational Shifts, willing to work predominantly in night shifts, 24/7environment