Service Desk Executive

Porus Software
  • Bangalore, Hyderabad, Pune
  • 10-11 lakh
  • 3-8 years
  • Views
  • 10 Jul 2017

  • Customer Service

  • IT/ Technology - Software/ Services
Job Description

- Take ownership for the co-ordination, investigation, and documentation of customer requests, issues, and problems.
- Will be the primary point of contact for the customer.
- Ensures that correct resolutions are discovered and involves appropriate parties in resolving problems when needed.
- Perform incident notification and escalation
- Perform timely follow up on incidents to ensure customer satisfaction
- Develops and maintains product knowledge, business, and professional skills by participating in on-the-job and other training courses.
- Actively participates in preventive maintenance, by documenting common problems and scripts for customer support.
- Develops and maintains knowledge of Incident Management Tool, Knowledgebase and of the Service Desk procedures and business environment.
- Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback.
- Work independently and maintain a high degree of professional conduct at all times. Adhere to Accenture Core Values
- Develop and maintain technical skills and understanding of the Service Desk
- Have the ability to understand and successfully resolve problems using knowledge base tools and techniques.
- Able to maintain a methodical and logical approach to problem solving even when under pressure
- Good knowledge and experience of supporting Microsoft Office applications.
- Good knowledge and experience of supporting Active Directory, VPN and Blackberry

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Porus Software