Service Delivery/project Management-telecom Domain

First Call H Resource P. Ltd
  • Chennai
  • Confidential
  • 3-8 years
  • Views
  • 28 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Project Planning & Management - Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations.
Communication - Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management. Follow PMI PMP 9 knowledge areas and execute within project plan: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk, and Procurement Management.
Tools - Able to utilize project management methodology and tools (such as Microsoft Project Professional 2010, Visio, Lotus Smart Suite, etc) to define, plan, deliver, and communicate results. Manage Gap Analysis Activities, and knows how to utilize tools / systems to procure required resources like hardware, software, and circuits, Define standard interval durations for network solution & service lines, and work with solution centers to improve cycle times where possible.


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First Call H Resource P. Ltd