Service Delivery Manager

First Call H Resource P. Ltd
  • Pune
  • 10-15 lakh
  • 4-5 years
  • Views
  • 27 Feb 2017

  • Operations

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Project Planning & Management - Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations.
Communication - Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management. Follow PMI PMP 9 knowledge areas and execute within project plan: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk, and Procurement Management.
Customer Relations - Able to understand customer requirements; deal with difficult/sensitive situations, conflict resolution, associated with technical, business, or personnel situations. Builds partnership relations with support groups and customer while instilling confidence within the customer. Ensure customer understands their responsibility in transition as well as customer concurrence / formal acceptance of deliverables transferring PM responsibilities to steady state
Technical Knowledge - Has high level knowledge of networking technology to include hardware, software, network management tools, and protocols across LAN, WAN, IP Telephony / Voice, Firewall and Network Management platforms to enable effective communications, problem identification, and manage resolution of issues.
Fluent English - written and spoken
Industry Tools: MS-Sharepoint, MS-Project Professional, MS-Project Server 2010, Microsoft Office Suite MS Office (Excel, Word, Project, Project Professional, Access, Visio)
Working independently with minimal supervision in a non-structured environment.
Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables, and setting proper expectations and delivering updates on project status. Prior experience interfacing directly with customers, project managers, internal.

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First Call H Resource P. Ltd