Service Delivery Management

First Call H Resource P. Ltd
  • Chennai
  • 10-11 lakh
  • 2-6 years
  • Views
  • 28 Feb 2017

  • Production/ Manufacturing/ Engineering

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

The Delivery Management Coordinatoris responsible for the end to end order management activities of all the complex orders assigned and ensure that it is delivered with a clear understanding of its impact on customer service, with all risks to service identified and mitigated against. Ensure that suppliers & Vendors execute design instructions on time and in line with Vodafone build specifications. Should engage various stake holders at right levels to ensure that the orders are progressed without any huddles.
Effectively manage order deliveries on time for customer orders using the designated provisioning systems and processes. Ensure that all project delivery activity is analyzed to understand its impact on customer service. Where risks to customer service are identified to ensure that all mitigating action is take
Should ensure that the charges pertaining to the orders are billed to the customer properly. Should coordinate with the accounts & service teams to overcome any huddles that stops the order from progressing. Responsible to manage & track the tasks and ensure that they are closed by their target dates. Also own the responsibility of record maintenance and data keeping.

Competencies/Skill sets for this job

Suppliers Maintenance End To End Vendors

Job Posted By

About Organisation

First Call H Resource P. Ltd