Service Delivery Leader - RPO

PeopleStrong HR Services Pvt. Ltd.
  • Mumbai
  • Confidential
  • 12-16 years
  • Views
  • 20 Jun 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Report: This position will report to Vice President. Job Role: Managesthe entire team which includes the operational delivery centre and the regionallocations for frontline recruitments. Create, review and enhance hiring strategy and model. Develophigh-level strategies and marketing plans to grow service vertical, i.e.service and process strategies and campaigns Internalsynergy within Accounts Receivable team and other departments and stakeholdersto capitalize on the potential business opportunity with Clients and keypartners. Providingknowledge and ideas to client Key SPOCs through regions / locations. Plan, Identifyand Implement the process briefing sessions and relevant training programs forstaff coaching and development, and their performance management. ContinuouslyInterlocking among regions (client stake holders, regional managers) andoperation s stakeholders to seek process improvement CTQs Atleast 12 years of working experience including minimum 6 years relevantexperience for this position. Able tothink creatively, result oriented and drives consistent vertical performance. Highlyproactive in keeping abreast with the latest trends in the recruitment industry Possessesstrong interpersonal and communication skills Strongmarketing and business acumen and good project management skills to grow recruitmentbusiness for various industries. Abilityto work under pressure and meet SLAs / deadlines. Travellingas per business needs.

Job Posted By

Mukesh Choudhary
Senior Recruitment Associate