Service Delivery Leader

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 20-25 lakh
  • 8-13 years
  • Views
  • 30 Jun 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Skill/Special Skills: 1)Six Sigma Black belt certified with good knowledge of Lean practices
2)Strong knowledge of Quality principles and techniques
3)Needs to have worked in a Third party environment & have good stakeholder management
4)Certification in ISO, PMP or other quality practices will be an added advantage
5)Strong Communication & presentation skills
6)Should have worked in F&A (P2P, R2R or O2C)
7)Should be well versed with set up of Transactional Quality & Process Excellence & managing on a regular basis


Job Description and Key accountability:
1)Drive Improvement projects on processes to improve
a.Productivity
b.Quality
c.SLA
d.Revenue
e.Other metrics basis the requirement/opportunity
2)Interact with client/internal stakeholders to drive & influence improvement objectives
3)Lead global projects in Operational Excellence
4)People manager for a team
5)Manage end to end Transactional Quality across F&A
6)Drives the OE program for a client/clients in a site/across sites
7)Acts as a mentor to Six Sigma & lean projects and drive it in Operations


Competencies/Skill sets for this job

End To End Sla Improvement Projects

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.