Service Delivery Leader

Mount Talent Consulting
  • Bangalore
  • 15-25 lakh
  • 10-17 years
  • Views
  • 28 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

DIVERSITY profiles Preferred

- 10+ years of experience in handling delivery teams and managing large (100-200 team member) engagement - of which 6-7 years handling PV projects, owning Quality and Compliance

- Must have a proven track record of continuous improvement while managing projects and large teams

- Should have sound knowledge of handling business financial and manage P/L

- Should be able to contribute and comprehend new ideas while managing business outcomes - demonstrating thought leadership

- Must have experience in managing process updates, changes in database configuration and staying relevant to changes in regulation and conventions

- Must have experience in managing transition of PV projects

- Should have excellent track record in client management and client satisfaction, and with the ability to manage global clients

- Manage business development and sales with extensive experience in managing Bids RFI/ RFPs, orals and contracting - should be able to identify business opportunities within existing clients and grow accounts

- Intermediate - expert in technology solutions in PV, with a keen interest and exposure in Automation

- People manager and the ability to manage people issues, ramp-up/ ramp downs effectively

- Must have experience in handling audits and inspections

Competencies/Skill sets for this job

Continuous Improvement Client Management Regulation Audits Sales

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About Organisation

Mount Talent Consulting