Service Delivery Lead

Add On IT Systmes
  • Bangalore
  • Confidential
  • 8-11 years
  • Views
  • 03 May 2018

  • IT/ Information Technology

  • IT/ Technology - Data Center/ Manage Infrastructure Services, IT/ Technology - Software/ Services
Job Description

Relevant Experience: Min 8 years in IT infrastructure (Windows/Linux/Exchange) of which 2 plus years as Lead and should have worked 2-3 years in the current organization.

Educational Qualification: Full-time Bachelors/Masters Degree in any stream (engineering background preferred).

Job description:

- The primary responsibility is to guide the team when they need assistance.

- Escalation point for engineers for technical and process related issues

- Assist Managers


- Install, configure, manage and troubleshoot Windows Servers & Active Directory

- Install, configure, manage and troubleshoot of Microsoft's suite of collaboration products (Exchange, Lync/Skype) or VMWare.

- Review the documents required to execute any minor or major changes

- Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers and colleagues

- Must have ITIL process knowledge

- With an ISP/Managed Services/IT Services company is preferred

- A strong plus would be the breadth of Virtualization & Cloud technology (Azure, AWS, VMWare, Hyper-V).

- Various blade systems (IBM, HP, DELL, UCS, Nutanix etc...)

- Working knowledge of Linux is a strong plus

- Windows server patch management using tools such as WSUS, SCCM, LANDesk, Shavlik etc...

- Relevant certifications (ITIL, MCSE-Server, MCSE-Exchange, VCP etc..) will be a strong plus

- PowerShell cmdlet and scripting knowledge

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Add On IT Systmes