Service Associate

Ikya Human Capital Solutions Pvt Ltd
  • Hyderabad
  • 2-4 lakh
  • 1-4 years
  • Views
  • 31 Jul 2017

  • Sales/ Business Development/ Account Management

  • Retail
Job Description

As a Service Associate, you will be responsible for managing and delivering Customer Experience. This is an unique opportunity since Service Associate would be the face of Company and takes care of the customer experience during deliveries.

Job Role:

Responsible for managing customer satisfaction through customer coordination, delivery supervision and installation.

Handling all customer queries regarding delivery timing & location, product information, returns and exchanges.

Be able to identify opportunities and recommend/influence for cross selling and upselling

Typically drive the whole experience by hand-holding the customers, help them by providing right info and deliver delight during the order deliveries

Coordinate with Logistics and Customer support teams to provide timely feedback

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