Senior manager /Head-operations

Ciel Hr
  • Chennai
  • 10-15 lakh
  • 15-20 years
  • Views
  • 07 Jun 2017

  • Training/ Learning & Development, HR/ Human Resources & Admin

  • Entertainment/ Media/ Publishing
Job Description

Manage and Develop the Learning Operations team:

Responsible for all management facts of Learning Operations teams (e.g. training, engagement, mentoring, and succession planning and annual performance process)
Work with Leadership Team for on management and development of Learning Operations teams globally.
Drive collaboration across and among teams within Learning Operations

Manage Learning Operations:
- Develop learning operations strategy and documentation, including solutioning, strategic delivery, and vendor management
- Consult with Organization-wide Partnerships on innovation and analytics
- Drive development and delivery tools and platforms which support the learner experience
- Support optimization of learning solutions components
- Resolve operational issues across Learning Operations create operational approach and implement continuous improvement including cost to serve and automation
- Ensure delivery of agreed learning services while achieving cost improvements and productivity gains

Support Solution Design Processes and Team Leads:
- Support Learning Operations Team Lead with operational functions such as C2S, Automation, personnel, SLA and overall metrics
- Introduce new approaches, solutions, strategies, tools, etc. based on Organization-wide Partnerships in innovation and analytics
- Push learning operations strategy into the Learning Operations Teams


Competencies/Skill sets for this job

Mentoring Succession Planning Operations Strategy

Job Posted By

Busheera Khan
Senior Consultant

About Organisation

Ciel Hr