Resolving IT support issues, typically by visiting a customers desk and resolving the problems.
Installing, configuring desktops/laptops with standard image. Installation of various softwares on desktops, servers/Network configuration( Level-1), User ID management, troubleshooting on Mail (outlook), Monitoring and updating Virus updates in desktops and servers
Good knowledge on Windows 2000, WinXP, Windows Server.
Knowledge of troubleshooting Desktops/Laptops/Mid level server hardware.
Basic understanding of the Network topology & network connectivity (LAN/WAN), switching & routing.
Familiar with the basic configuration of routers, switches.
Understanding network protocols, addressing schemes and their operation. Skills to trouble shoot the network components.
Work Requirements: Basic understanding of BS7799/ITIL/ITSM is desirable.
Call logging tools like Remedy, HP Service Desk, CA Service Desk etc.( Desirable)
Knowledge and Skill Requirements: Essential Excellent communication skills, Customer focused skills
Good interpersonal skills, Strong troubleshooting skills, Ability to work with teams, High level of initiative.