Senior Support Analyst

Soft tech Career Info system Pvt. Ltd
  • Mumbai
  • 10-12 lakh
  • 4-6 years
  • Views
  • 16 Jan 2017

  • Software Design & Development

  • IT/ Technology - Software/ Services
Job Description

1. Ability to understand the production incident and provide resolution

2. Apply technical expertise of Unix and ORACLE

3. To articulate, report and communicate effectively with Clients on incidents/problems

4. Ability to perform in-depth Analysis of Incidents/problems to identify Root cause and Permanent Fixes.

5. Create clear and concise Knowledge documents and ensure maintenance of the same

6. Provide guidance and support to team members

7. Responsible for delivering project on time

8. Ensure close working relationship with Functional and development teams

9. Review team's work in technical design, coding, unit testing and documentations

10. Perform staff scheduling level2 support during normal business hours and on-call supports

11. Impart Training to other Staffs

12. Co-ordinate with the L3 support teams

13. Exhibit Flexibility in all spheres including working in shifts and Holidays.

Desired Candidate Profile
Qualification : Engineering Graduate in any discipline or Masters in Information Technology

Experience Band :

- Overall 4 - 6 Years of IT experience of which 2 years minimum should be on Application Production Support/ Maintenance.

Skills Required :

- Major working experience on Unix / Linux

- Good Knowledge on Unix/Linux and Oracle, PL/SQL, scripts

- Strong written and verbal communication skills

- Able to work in shifts and flexible hours on request

- Self-motivated, with strong ability to work both independently and with the team

- Strong Analytical skills

Preferred to have :

- Knowledge on Java, Web Sphere

- ITIL Certificate

- Development/ Support experience in banking platform

- Knowledge of MF COBOL, Informatica

- Working knowledge on Schedulers like TNG, Autosys

Competencies/Skill sets for this job

Unix Production Support Technical Design

Job Posted By

O.P. Chawla