Should have experience in the implementation of business transformation and system replacement projects for large scale industry requirements especially in the business domain BSS.
Must have implementation experience in order management, product management, customer management modules of Siebel 8.1.
Working experience of handoff points and interfaces from CRM to southbound systems and northbound systems o Northbound IVR, Self care, Web Portal, POS systems etc o Southbound Business process workflow engine (Integration layer - IBM Websphere), Billing systems, Provisioning systems
Must have worked on at least 2 Siebel projects full life cycle implementation involving Siebel CRM, Middleware, etc
Knowledge and good understanding of Siebel Data Model, Architecture, Administration, etc
Must have thorough knowledge and experience in Siebel Configuration, Siebel Scripting, Siebel Workflow, Siebel EAI, Siebel Business Services, Web Services, ABO, etc
Must have worked in various protocols like HTTP, JMS, etc
Must have worked in concepts like Integration Objects, Data Map, VBC, EBC, ASI, Web Services
Having Siebel Certification is a big advantage
Exposure to eTOMs SID is desirable
Excellent problem solving skills, presentation and troubleshooting skills
Customer Focus - Constantly explores to conceptualize and understand customer needs and proactively delivers the best solution.
Must be very good in written and verbal communication
Must be willing to travel domestic/onsite
Understand customer business requirements and convert into design documents
Provide design approach and prepare HLD,LLD to customize Siebel based on the requirement
Researches and evaluates alternative solutions, and recommends the most efficient and cost effective solution for the systems/program design and develops system specification
Ability to handle customer discussions effectively from customer site and interact with multiple stakeholders
Show flexibility and good attitude towards taking up challenging task and delivering it
Ability to work independently and with minimal supervision
Take ownerships and ability to drive new initiatives
Must have good attitude and work as a team