Should have minimum 6 years of experience in the field of Consumer durables service. Should have strong product knowledge of Refrigerator, Washing M/C & TV. Should ready to travel in the field on daily basis. Should have capable of handling technicians (especially people handling skills) Should able to plan service route mapping, allocation of service calls for technician, able to handle field related customer complaints and able to anticipate customer complaints. Should have capable of handling delivery partners/distributors. Should have knowledge in preparing reports (MS Office must).