Senior Relation Manager-Female

2COMS Consulting Pvt. Ltd.
  • Mumbai
  • 13-20 lakh
  • 8-13 years
  • Views
  • 04 Jan 2017

  • Sales/ Business Development/ Account Management

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

To ensure strategic planning for the relations team,
Monitor and improve the productivity of RMs.
Ensure highest level of service is given to base and escalations taken when necessary.
Churn is at the lowest and appropriate retention tools are available with the team
Revenue enhancement promotion of new products and services. Up selling of VAS, Acquisition of new business through up selling to other users in the family and organization.
Recruitment and training
Liaison with various internal departments to ensure optimal service to the relations base
Managing Outsourced RMs to ensure optimal levels of service are maintained.


Competencies/Skill sets for this job

Revenue Enhancement Liaison Escalations

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.