To ensure strategic planning for the relations team,
Monitor and improve the productivity of RMs.
Ensure highest level of service is given to base and escalations taken when necessary.
Churn is at the lowest and appropriate retention tools are available with the team
Revenue enhancement promotion of new products and services. Up selling of VAS, Acquisition of new business through up selling to other users in the family and organization.
Recruitment and training
Liaison with various internal departments to ensure optimal service to the relations base
Managing Outsourced RMs to ensure optimal levels of service are maintained.