Senior Network Engineer / Network Specialist

AP Management Consultants Pvt Ltd
  • Chandigarh
  • 10-25 lakh
  • 3-6 years
  • Views
  • 28 Jun 2017

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

Engage with customers on escalated support issues or critical customer situations
Provide expert systems design, recommendations, and configurations
Perform in-depth diagnostics and troubleshooting using networking tools
Assist customers with testing or troubleshooting of networking or cloud service issues
Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
Maintain ticket database, logging issues and customer interactions
Become a cloud services expert through self-study, company training, and a desire to excel and become an expert
Limited travel typically only for company training or meetings
Hours Business hours support, possible shift work, possible on-call work
Other duties or projects, as assigned
Technical Skillset
Networking Experience - VPN technologies such as IPSec and VPN clients
Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
Authentication systems such as LDAP, MS AD etc
Knowledge of protocols such as HTTP, SMTP, FTP, DNS
Basic experience with operating systems such as Linux, Unix and Free BSD
Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcp, dump, Wireshark
Knowledge of protocols such as HTTP, SMTP, FTP, DNS
Working knowledge of Apache and IIS Web Server administration
Scripting knowledge (SHELL, Python, Perl) not required, a plus

Competencies/Skill sets for this job

Python Ftp Http Smtp Ssl Troubleshooting Network Security

Job Posted By

Asst. Manager - Recruitments