Senior Manager- Transitions

Spectral Consultants
  • Mumbai
  • 10-15 lakh
  • 8-13 years
  • Views
  • 22 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

To understand the current process level of the processes and create a workflow and process maps for a distributed operation.
To identify process improvement policies and developing performance ramp up goals thereby achieving customer delight and a seamless process migration as a whole.
Manage the transition of projects from the inception phase till the project reaches stability post Go Live.
To identify key risks in the project and collaboratively design the mitigation plans for the same.
Must have 8-10 years of experience with 3+ years of relevant Transition Experience.
Should have knowledge of RFI and RFP.
Strong understanding of BPM operations, quality and service level.
Expertise in Six Sigma methodology.
PMP certification desirable but not mandatory.

Competencies/Skill sets for this job

Six Sigma Methodology Process Improvement Pmp Certification

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About Organisation

Spectral Consultants