Senior Manager - Transition (f&a)

2COMS Consulting Pvt. Ltd.
  • Hyderabad
  • 13-14 lakh
  • 9-14 years
  • Views
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Responsibilities -
Day-to-day transition planning & management
Own end to end project management plan - Initiation, Planning, Execution, Monitor and Control and Completion or closure of Project
Understand the Transition Plan, focus on timelines and assumptions & seek clarifications if any
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
Project planning estimating timelines, costs, resource requirements and execution
Create detailed RACI matrix at the planning stages with all cross-functional team members
Track day-to-day tasks as per project plan, highlight risks & put in place mitigation action plans
Establish governance and meeting cadence with customers and cross-functional teams
Validate output by functions before it's sent to customer, e.g.: Training plans, SOP tracker etc.
Prepare Tollgate report out docs & own completion of all tollgate deliverables including travel and site readiness
Escalate pending activities as per escalation matrix for the project
Maintain Action, issue, risk logs and keep the teams updated about changes in status through proactive communication
Coordinate with customer PMO on dependencies, risks & issues
Manage relationships with the customer stakeholders & also internal teams throughout
Support the TL in running transition workshops both for internal stakeholders and clients
Schedule calls as per governance matrix and prepare materials for calls as relevant
Work with Client Project Manager and Genpact teams to ensure that all contractual milestones and deliverables related to transition projects are met
Work with cross-functional teams, and take them as one team to close all transition deliverables
Adherence to Transition Policies & Procedures

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2COMS Consulting Pvt. Ltd.