Senior Manager Technical Infra Support Manager

First Call H Resource P. Ltd
  • Bangalore
  • 10-11 lakh
  • 8-13 years
  • Views
  • 23 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Functional responsibility of Strategic, Project and Service Delivery of the monitoring function.
Accountable for the deliveries the Global Monitoring Service from both strategy and day to day operations perspective.
Actively promote a culture of continuous improvement and ensure that a steady stream of incremental improvements is delivered.
Establish the function with the right skills required for the Global Monitoring Service.
Effective communication and collaboration with the Global Infrastructure Services organisation.
Provide technical leadership and mentoring to Global Monitoring team.
Act as Trusted advisor to the customers.
Ensure service as per the service management guidelines and SLAs.
Ensure delivery in a timely, efficient and cost effective manner.
Stakeholder management across various Technology and Business teams.
Develop and maintain a good working relationship with senior leadership in FIL.
Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction.

Competencies/Skill sets for this job

Operations Slas Strategy Mentoring

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About Organisation

First Call H Resource P. Ltd