Senior Manager-Order Assurance

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 10-15 lakh
  • 8-13 years
  • Views
  • 04 Jan 2017

  • Project/ Program Management non IT

  • IT/ Technology - Hardware & Networking
Job Description

The Senior Manager - Enterprise Order Assurance will be responsible for the process and functioning of the Enterprise Order Assurance teams . Key Responsibility Areas will include Service Levels, Clean Order Submission, Quality and Value delivered amongst other people parameters. This is a 2nd Level Manager and will be responsible to mentor and coach Team Managers in their role in managing Sales Support Specialists.
Accountabilities:
Management of the Enterprise Order Assurance capability
Responsible for delivery of all KPIs and Metrics for Enterprise Order Assurance
Competencies Required:
People Management
Partner/Client Management
Order Management
Project/Program Management
Workforce Planning
Coaching, Counselling and Mentoring
KPIs:
Service Levels
Clean Order Submission
Quality
Value and Transformation
Improvement of Engagement and Manager Index
P-Sat Score

Desired Profile

Hands on Experience in Order Management / Order Assurance.
Hands on experience in People Management.
Preferred to have Telecom Background.
Project Management / Vendor Management / WFM is required.


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.