Senior Manager/ Manager

Talent Leads Consultants
  • Delhi, delhi
  • Confidential
  • 5-8 years
  • Views
  • 18 Apr 2018

  • Customer Service

  • Recruitment/ Staffing
Job Description

A. Position Purpose - Bank has chosen the SAS Fraud Management System, to accomplish the goal of minimizing the frauds. The system will screen the transactions coming from online channels (ATM, POS, Internet Banking and Mobile Banking) real time and may decline the transactions and will generate alerts, if found fraudulent as per the system configuration. This will help in prevention of the frauds. The system will also screen all the other transactions in batch mode and will generate alerts if found fraudulent as per the system configuration. All the alerts will have to be investigated for confirmation and reporting of frauds. The real-time alerts generated, for online transactions, need to be investigated with the highest priority. The customer should be given a call for notification/ confirmation, in case a transaction is declined. The alerts generated in daily batch need to be investigated as per their priority. The Alert Investigation and Reporting workflow will have multiple user levels. Fraud Investigator is at Level 2 and will have responsibility of investigating fraud cases. Position Responsibilities - Sr. Key Responsibilities - 1 Investigation of Fraud Cases. 2 Onsite Traveling for Investigation. 3 Evidence gathering as appropriate for investigation and reporting. 4 Conducting enquires of internal / external parties involved. 5 Preparation of Investigation Report. 6 Perform quality check reviews for alerts closed as false positive. 7 Maintain MIS / Tracker of the performance for the individual and team. 8 Any related activity arising out of the evolution of the work must be handled by the respective role holder. 9 In addition, any other relevant work to be allotted by the Department Head.

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Talent Leads Consultants