Senior Manager- Customer Analytics

First Call H Resource P. Ltd
  • Pune
  • 10-15 lakh
  • 8-13 years
  • Views
  • 20 Apr 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Competencies/Skill sets for this job

Productivity Financial Appraising Recruiting

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About Organisation

First Call H Resource P. Ltd