An experienced people and business manager who provides leadership, mentorship, value and practice accountability for a division/competency/country, in the area of the services strategy and offerings, sales and delivery capability and overall performance and execution of the business plan. Senior service professional who has demonstrated an ability to lead based on experience, knowledge, passion and competence. Works closely with sales and delivery teams to coordinate and conduct the delivery of high-level complex solutions. Overall responsibility for the development of service offerings, strategies, policies, practice standards, and procedures. Drives utilization, increased revenue and the delivery of billable engagements for the company's Consulting. Architects industry solutions based on technologies available to support customer needs. Manages critical metrics for successful performance including revenue, bookings and utilization targets. Has responsibility for development of new services and solutions, internal and external thought leadership, and knowledge management. Maintains pipeline of talent and is responsible for recruiting and developing a team for a division/competency/country who can help grow and drive Company's business strategy. Guides practice team to effectively deliver Company solutions and provide continual practice growth. Monitors practice job performance and provides coaching, counseling, and motivation to maximize practice performance.
Has overall practice accountability for a division/competency/country. Drives and articulates solutions based on customer's strategic business or technical requirements ascertained from working with multiple business units across customer's organization. Ensures appropriate levels of specialization in the practice are being achieved via OTJ and formal training and other development opportunities. Manages practice training participation while ensuring practice maintains high utilization rates. Provides leadership in development of long term practice curriculum, for both technical and management skills. Monitors skillsets required and takes action to remedy skillset shortfalls within practice.
Maintains level of practice readiness to support delivery of customer engagements (resource development, partner relations, tested and proven technical solutions, quality assurance). Oversees resourcing function for all employees within practice function. Ensures adequate level of resources in place to meet practice profitability targets.
Responsible for maximizing utilization of entire team and chargeability of all delivery resources within practice/geography. Resolves resource deployment issues. Builds and maintains relationships with various sister organizations to facilitate influence and issue resolution. Leverages talent in the sale and delivery of quality solutions and implementation. Identifies add-on or cross-sell opportunities on existing projects and leads proposal development in collaboration with sales, pre-sales and senior management to close opportunities. May review and approve legally binding contracts with partners and customers. Integrates industry or service line knowledge into practical sales-related tactics, techniques and procedures to ensure well-developed campaigns and proposals. Provides technical input to enable product improvements and enhancements. Works to design, develop and bring to market value-added offerings which will drive additional opportunities Ensure the field understands, applies and executes upon the offerings.
Provides technical and/or business consultative leadership for specific practice at pre- and post-sales phases. Builds and maintains relationships with Sales, Customer Service, and Customers to influence and resolve issues. Proactively provides input into development of practice policies, procedures, standards and strategies with local and corporate teams. May provide weekly revenue and utilization forecasts to Director-level management. May oversee and manage local Aged Receivables to ensure timely payments from clients. Identifies, recruits and hires employees who will help grow and drive business strategies Business Management. Monitors practice job performance and provide coaching, counseling and motivation to maximize practice performance.
Maintains team environment for division/competency/country to encourage team meetings and knowledge sharing. Proactively provides platform for thought leadership for the team (i.e. white papers, new solution offerings, industry publications, conference presentations. Provides oversight for adherence to Consulting knowledge management policies at completion of every project/proposal. Proactively ranks and evaluates staff to ensure level of consultants hired and retained are achieving goals and representing business appropriately. Proactively manages the resources on the bench to insure that they are assisting with proposals/internal tasks while meeting financial goals.
Understands that travel may be required for extended periods of time. , Experienced in Cloud/ Big Data/ Digital Work Place domain.
Experienced in Big Data, Big Data Analytics, BI, DW.
Experienced in people management, delivery, and customer facing experience.
Experienced in delivery of Digital Work Place. Service Portals. Collaborative Tools.
Experience in client engagement and delivery excellence
Possesses strong product/technology/industry knowledge.
Ability to lead, motivate and direct a workgroup.
Conflict resolution skills.
Financial and analytical experience.
Ability to manage varied teams
Strong experience on Global Delivery
Experience in building teams and competencies