Senior Manager- Benefit Coding

First Call H Resource P. Ltd
  • Pune
  • 10-15 lakh
  • 7-12 years
  • Views
  • 06 Apr 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

- Plan for current day workflow and present performance for previous day to AVP

- Overseeing Department/AM's delivery on all agreed KPI's

- Day to day client communication

- Reviewing intraday process peaks and troughs to manage resources effectively

- Weekly quality and efficiency reviews with team and process head

- Weekly /Daily productivity audits

- Daily workflow checks and prioritization of work.

- Shrinkage management as per forecast allowances

- Client communication and reports to share department performance and productivity

- Weekly forecasting and resource planning for respective department

Competencies/Skill sets for this job

Resource Planning Forecasting Manage Resources Kpi

Job Posted By

About Organisation

First Call H Resource P. Ltd