• Achieving sales targets through inbound/ outbound calls
Handling of customer query to achieve high customer satisfaction
• Proactive handling of leads generated
Design campaigns for lead generation
• Identify and secure potential clients by cold-calling, e-mailing or direct meeting.
• Create and maintain positive client relationships to build business.
• Define and implement sales strategy and technique to establish marketing goals.
• Create innovative ways to build business from individual accounts.
• Coordinate with sales team to revise pricing and sales incentive plan to achieve marketing goals.
• Perform up-selling and cross-selling of products to clients.
• Conduct effective sales presentation for potential customers.
• Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.
• Develop best practices for online sales and customer services.
• Ensure sales team complies with company policies, procedures and business ethics codes.