Reviews/ approves IT infrastructure change requests on behalf of Lowe s to ensure alignment with capacity plans and enterprise architecture objectives while minimizing IT costs.
Coordinates with partners to ensure planned and unplanned outages minimize impact to Lowe s business operations.
Oversees all data center incident management, participates in outage calls and makes tactical decisions on behalf of Lowe s to drive IT outsourced provider toward resolutions that balance risk while maximizing uptime/ performance objectives. This includes being available on- call and able to regularly work during non- standard hours.
Serves as company point of contact to coordinate directly with IT suppliers in the installation and maintenance of infrastructure hardware/ software.
Reviews invoices submitted by IT suppliers to ensure accuracy.
Ensures maintenance agreements with IT Infra suppliers meet business objectives, remain current and maximize investments made by Lowes.