Senior Engineer - Service Operations

Netmagic Solutions Pvt LTD
  • Bangalore
  • Confidential
  • 4-7 years
  • Views
  • 01 Sep 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Primary Responsibility:

Carry out the advance level of troubleshooting on Windows OS and applications
Responsible for guiding L1 resources technically
Work in a 24 X 7 Environment (NOC)Extend technical support the Clients over email and phone
Good communication written and verbal
Responsible for the uptime of the various client projects being managed / monitored
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon
Shift report generation on daily issues handled / escalated in the form of Daily reportsWork on the change request and new Installations
Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team LeadersMonitoring & Management of Backup Application
Support Mail applications
Ensure earlier resolution to the issues to meet SLA Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes

Competencies/Skill sets for this job

Troubleshooting Report Generation Service Operations

Job Posted By

About Organisation

Netmagic Solutions Pvt LTD