Senior Customer Engineer

  • Mumbai
  • 10-15 lakh
  • 5-10 years
  • Views
  • 06 Mar 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Perform on-site installations, break fix, customer training, and configuration of company printing equipment
Diagnose and resolve problems related to hardware, software and workflow on customer sites
Perform on-site customer training for the operation and proper maintenance of company digital printing equipment
Proactively and reactively look for solutions to prevent problems from occurring at customer sites
Perform machine-specific calibrations on customer sites including voltage uniformity tests, color registration and print head calibration
Educate customers on proper settings, file formats, etc in graphics software for compatibility with company printing equipment
Analyze customer workflows and advise them on improvements that can be made to increase efficiency
Perform maintenance and troubleshooting on company equipment
Prepare weekly reports for management regarding visits to customer sites and work performed there
High computer literacy (PC required, Macintosh a plus)
Strong customer support skills, effectively dealing with conflicts
Working knowledge of industry standard prepress/design software preferred
Ability to work independently on assigned tasks
Customer service oriented, punctual and reliable

Competencies/Skill sets for this job

Macintosh Graphics Software Troubleshooting Digital Printing

Job Posted By

About Organisation