Senior Business Analyst- Salesforce CRM

First Call H Resource P. Ltd
  • Bangalore
  • 10-11 lakh
  • 6-11 years
  • Views
  • 23 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Works with management and business teams to help identify significant process automation &
optimization opportunities and articulate ROI
Drives major process re-engineering efforts by:
o Leading business owners to define process future state and ROI
o Proposing a roadmap of specific focused projects/actions to achieve the desired future
state by implementing the proposed changes
o Participating in projects to map existing processes; lead the definition/documentation of
to-be processes; define/document tool requirements, data changes, business rules,
metrics and training to achieve to be process
Conduct business process design workshops
Develop and define business requirements, workflow design, process mapping, functional
specifications, gap analysis and use cases
Work with Business and IT teams as needed on refining functional specs and test planning
Collaborate with Business owners, Architects and IT Teams to ensure the system solutions meet
the functional requirements
Work with business and other functions as needed on process implementation, planning; UAT;
training and metric gathering
Perform data and process analysis, swim-lane/process diagramming, use-cases, sequence
Perform detailed analysis of business and technical processes and requirements
Review and approve technical approach and design documentation

Competencies/Skill sets for this job

Crm Roadmap Process Design System Solutions

Job Posted By

About Organisation

First Call H Resource P. Ltd