Senior Associate- Voice

First Call H Resource P. Ltd
  • Kolkata
  • 10-15 lakh
  • 2-6 years
  • Views
  • 28 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Auditing calls and providing feedback on communication & soft skill parameters.
Gathering information and identifying essential gaps in learning
Differentiating between will and skills issues and coach or mentor accordingly.
Structuring or classifying multiple pieces of information gathered through floor
performance matrices
Organizing information to develop a better approach to training
Preparing reports and analysis of training
Strategically working on TNA

Competencies/Skill sets for this job

Soft Skill Auditing Tna

Job Posted By

About Organisation

First Call H Resource P. Ltd