Senior Associate -(NonTechnical)

Ikya Human Capital Solutions Pvt Ltd
  • Bangalore
  • 2-5 lakh
  • 1-4 years
  • Views
  • 11 Jul 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Provide world - class service to all Customers in a customer centric environment
Successfully resolve complex customer e - mail inquiries through the use of multiple customer support tools
Assisting customers with inquiries while providing consultative support and recommendations
Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating


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