Senior Associate -(NonTechnical)

Ikya Human Capital Solutions Pvt Ltd
  • Bangalore
  • 2-6 lakh
  • 1-5 years
  • Views
  • 11 Jul 2017

  • Customer Service, Operations

  • BPO/ ITES/ Call Centers
Job Description

Requires candidates who have excellent English Communication
A candidate who insist to make career in customer service

Typical work activities
Stay current with system information, changes and updates
Working with other customer support teams to ensure a consistent and high-quality level of support. Building rapport with customers and retain them by providing quality service.
Replying to customers for their queries through E-mail and over telephone

Career progression and opportunities: Why career in Customer support job
Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue; you can progress to higher levels, such as team leader or supervisor, then to various levels of management or a customer service manager

Skills and knowledge
Knowledge of customer service principles and practices;
Effective listening skills;
Multi-tasking capabilities;
Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency

Competencies
Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
If you're...
A logical thinker with excellent problem-solving skills , excellent communication skills and one who insists to make career in Customer support job then you may be the perfect candidate to work in customer support job


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