Senior Analyst - Network Engineer

First Call H Resource P. Ltd
  • Chennai
  • 10-12 lakh
  • 3-7 years
  • Views
  • 27 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Phone support experience necessary
-Technical helpdesk or technical call center experience is necessary
-Disciplined, systematic problem solving skills required
-Hands-on work experience with the following:
-Windows Operating systems
-Clients: Windows7, Windows Vista, Windows XP, Windows 2000
-Servers: Windows 2000, Windows 2003, Windows 2008,
-Knowledge of Active Directory, Exchange 2003/2007
-ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
-User account creation for Active Directory, Exchange Mailboxes,Distribution lists
-Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live
-Meeting, and Windows Native tools
-MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint,
-MS-Outlook, MS Project, and MS Visio
-Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users, Support for laptop, desktops, and printers PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like Winzip,etc

Competencies/Skill sets for this job

Hands-on Sms Webex Windows Vista

Job Posted By

About Organisation

First Call H Resource P. Ltd