Identify root cause of the issue and permeant fix Installing and re- configuring tape library. Implement change after assessing risk and with proper mitigation plans. Configure backup policies in backup system for Application / OS / DB / etc. Troubleshoot back up and restore failures, using native back up commands. Troubleshoot failures and performance issues of backup Applications / Product Root cause Analysis of various backup and restore failures and performance issues of backup Applications / Product. Plan and implement fix for failures, performance issues for slow backup throughput. Execute media management (media labelling, media retention, media expiration, media off- site) options Restore the back up DB and application / rebuilding a Backup Server components Apply / implement patches / service packs Roll back to last known good configuration, in case of failed changes in the system, Customer Experience Measure: CSAT: = 1 formal client appreciation per quarter At least 3 Technology proposition for improvement / best practice per quarter Value: Contribute to at least 1 project/ initiative which can be classified as Value for customer Issue/ Escalation: Zero escalations related to Technology deliverables - Zero escalations with respect to technology skillset with in team Operations & Compliance: Program KPI and key G&Os: Achievement of SLAs / KPIs as per program goals & objective - All green status Productivity & Service Excellence: At least 1 structured automation initiative for process improvement per quarter - Suggested and documented for outcome / benefits Contribute 3 technology specific new KB article every quarter 3 Technology SIP per quarter Drive 1 technology best practice implementation per quarter 100% compliance to service & security management processes defined. Zero NC identified on deliverables during process and transactional audits. 100% adherence & implementation to QMS processes defined by organization in accounts. Process & Contractual Compliance 100% Compliance to Contract Compliance Employee Lifecycle Process Compliance Access, OJT, Induction, Forward Planning, Feedback Knowledge Management Program Specific Compliance Information Security Policy, Procedure & Practices Integrity & Compliance:100% execution of all tasks as per the customer & compliance requirements Talent Management: Retention Measure: Achievement of retention goals of 80% annualized Succession planning across the function/ team to reduce single point failure and dependency Team Mobility & Development Skill Index evaluation of all employees half yearly Development of 10% of Sr. Admin as TS At least 1 Structured Training Session for the team every quarter Have a formal documented Individual Development Plan (IDP) for every team member highlighting the development needs pertaining to training & development and track it to closure. Contribute towards achieving or sustaining the organization wide MiVoice score at 70. Self Development To identify and plan for certification Management (at least 1 technology certification) and development in Presentation Skills, Situation Management, Mentoring, Analytical thinking, Customer Centricity & drive towards innovation & excellence. Source of measurement will be Training / Certification record with Learning & Development team Acquire 1 additional technology skillset in a year Acquire knowledge on 1emerging technology in a year & ensure knowledge is disseminated to team members. Technical Skills Systems Administration (P) Storage and Backup Administration (Physical & Virtual Tape Libraries) (P) Network Administration (P) Administration Cloud Platform Administration (F) Storage and Backup Administration (P) Behavioral Skills Email Communication, Presentation, Public Speaking (P) Strategic Thinking, Transactions Processing, Planning (P) Analytical Thinking, Scientific Temperament (A) Interpersonal Skills (P), Nurturing Relationships (A) Customer Service Orientation, Business Appreciation (A) Proficiency Legend: (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert.