Technical Consultant - Technology Security Operations - Provides multi level Technical support for diagnosing, reproducing and fixing Hardware/Appliances. - Responsible for managing Service related Incidents/Service Requests and Change Requests within the defined SLA. - Excellent and High level of Expertise in Security Incident handling and Troubleshooting, - Provide recommendations to improve and address/lead critical issues and root cause analysis. - Actively contributes to the troubleshooting, performance tuning of security products. Perform necessary infrastructure maintenance activities and migration, as required. - Ability to identify scalabilty, performance and integration issues and propose optimal solutions. Should be able to collaborate across products/vendors and geography to come up with a compelling solution. - Should be ableto provide technical guidance to other team members. - May be required to work as on-call support to provide 24x7 support"
"Ensure Achieving / Exceeding agreed service level SLA, KPI for the Service Support 10% YOY efficiency target by driving - Standardization / Automation / Innovation Zero imapct on schedule fidelity due to technology depedencyof various projects driven across the relevant technology tower zero impact on services due to change execution or over all change implementation zero escalations ,defects due to issue of Quality of delivery and Schedule "
"5 years hands on experience on atleast one combination of Security products mentioned below: Juniper, Sourcefire, Imperva WAF, Imperva DAM, Fortinet, Fortigate, Mail Gateway, VSS Protector, Websense, Arbor, Symantec Message Labs NGSS, Certificate management, PKI, 2FA, Symantec End Ppoint protection,Symantec CSCP, Symantec CCS OIT, RMS, McAfee ePO, Symantec DLP, Vormetric, SIEM (Arcsight), Security Event and Incident Handling, Malware Analysis, Risk Analysis, RSA Envision, Vulnerability Assessment, Heneypot, Snort, Nessus, Retina,event monitoring,Event Investigation, OWASP, 0-day, zero day, Vulnerability analysis, Imperva, WAF, Sourcefire Ability to pick up and work with a new productat short notice with minimum handholding past experience to work across geographies and cultures
BE/B Tech/M. Sc./MCA