Mandatory: Hand-on experience in operation and management of security infrastructure.
Minimum five years of hands-on skills on Checkpoint (GAiA, SPLAT, VSX), Juniper (Pulse Secure- SSL VPN), ZScaler, TMG.
Ability to provide Tier 3 support and manage complex and escalated tickets in production environment
Leadership skills to deliver quality service in individual role or manage a team of engineers to deliver service as per agreed SLAs
Ability to communicate (both written & oral) clearly with various internal stakeholders and customer
Support in life service Security solutions for clients.
Work on complex incidents, problems and changes within the Operational environment.
Manage, lead and prioritise a team of Security Analysts working in a operational environment, provide level 3 operational support and own achieving SLAs for agreed service metrics
Provide leadership and training to technical support staff including mentoring of 2nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation.
Carry out Security Solutions Technical Consultancy in support of customer project work.
Have the ability to maintain a lab environment for training, testing of new services and support of customers.
Form an integral part of a 24 hour support rota to provide 24x7 support to the designated customers
Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
Desired Candidate Profile:
Candidate Experience Should Be : 7 To 10 Candidate Degree Should Be : BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, Diploma, MCA