Hand-on experience in operation and management of security infrastructure.
1.Minimum five years of hands-on skills on Checkpoint (GAiA, SPLAT, VSX), Juniper (SRX), Blue-Coat (Proxies, Anti-Virus & Web filter), Cisco ASA, Sidewinder or Palo Alto (firewall & IPS).
2.Ability to provide Tier 3 support and manage complex and escalated tickets in production environment.
3.Leadership skills to deliver quality service in individual role or manage a team of engineers to deliver service as per agreed SLAs.
4.Ability to communicate (both written & oral) clearly with various internal stakeholders and customers.
1.Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus
2.Minimum professional level certification on one or multiple technologies listed above
3.Experience of providing support to international customers in live environment or working in Security Operation Centre (SOC) is an advantage
4.Technical Qualification such as B.E./B.Tech/MCA/ Engg Diploma in a relevant field is desirable.